Terms & Conditions
If a booked treatment is cancelled without notice or changed on arrival, the full cost of the booked treatment must be paid.
In the event that your beauty therapist is not available to carry out your appointment, through circumstances beyond our control, we reserve the right to transfer the booking to an alternative therapist if available.
In the unusual instance where we may need to cancel your booking, we will endeavor to contact you by telephone and/or email.
We would ask clients to provide, where possible, at least 24 hours notice if they need to change or cancel an appointment. Cancellations can be made by telephoning the salon during opening hours on 0415988222. If you are cancelling out of salon hours you may cancel by email at firstname.lastname@example.org /
We would like to advise you that in booking an appointment, that you are reserving a beauty therapist in advance. Our cancellation policy is designed as part compensation for our highly trained and dedicated therapists, who rely on a busy schedule for a rewarding career.
Clients will be charged for the time reserved regardless for the reasons of cancelling. If we have sufficient notice of cancellation we can open up the appointment to awaiting clients.
Please book carefully. No-shows and last-minute cancellations means that other clients cannot book into that time slot and it wastes the time and expertise of our highly trained professional therapists.
A 50% deposit is required to secure all bookings over 30 minutes.
We understand that sometimes bookings need to be changed, so you will be allowed to change your booking as long as you give us 24 hours notice. Your deposit can either be refunded or held for your next booking.
If it is within 24 hours and you cannot attend your appointment, you may either send a friend or family member to take your slot, or forfeit your deposit.
Messages left on Sundays or public holidays will only be regarded as lodged the morning of the next business day.
Clients that may have health issues e.g. blood pressure, circulation problems, skin problems, have recently undergone an operation, are on medication, are pregnant, or have any other health worries, are advised to check with their GP before booking a treatment. When you arrive for your first treatment you will be asked to complete a registration document to highlight with the beauty therapist any health issues you may have.
For clients with serious illnesses, before we can proceed with any treatment, we ask you to provide a letter from your doctor to say that you are able to receive the specific treatment you want to have in the salon.
Products used in the salon are highly concentrated, so very little is needed to obtain maximum results. If you wish to purchase any of the products please discuss this with, and direct your queries to the beauty therapist. They will also provide on how to use the product(s). We recommend that if you have any queries please call us and we will be happy to discuss them or go over the procedure again.
Some of the beauty products are made of chemicals including eyelashes glue, eyebrows & eyelashes tint, and eyelashes perm solution that can cause allergic reaction to skin, hair, and eyes. If you have any allergies prior to your appointment please inform us at the time of booking. Please note that clients booking above treatment will be asked to attend the salon for testing 24 hours before their first appointment.
If clients have an allergic reaction to glue, tint or perm solution, clients must seek for a doctor and eyelashes are removed immediately. The incidents are not our (Salon) responsibilities and clients have to take all the risks and responsibilities. Prior to receiving any beauty treatment, clients have to research about our beauty products and if clients need help for the deep details or not sure about the treatments, please ask our one of beauty therapist who can assist you.
Please Arrive on Time!
Arriving on time, or 5 minutes before your appointment, ensures that you don’t miss a single minute of your treatment. We can’t keep others waiting for their skin care, just as you wouldn’t like to be kept waiting!
Your credit card number or gift certificate number will secure your appointment. Your credit card will only be used if you fail to change or cancel your appointment within 24 hours, as per our cancellation policy.
Offers on the website and our Facebook page are for a definitive period ONLY. Once the offer period has ended the treatment reverts to its normal price.
Our services, prices, products and information may be subject to revision without notice.